FAQ
Frequently asked questions.
Straight answers about services, pricing, security, and support. Don't see your question? Call (850) 409-8886.
General
What does SK Solutions do?
We provide managed IT and cybersecurity for businesses on Northwest Florida: 24/7 monitoring, patching, security, networking and Wi-Fi, servers and Hyper-V, backup and disaster recovery, IT consulting, and staff security training. See all services.
What area do you serve?
We're based in the Florida Panhandle and serve businesses across Northwest Florida. Remote support means we can help many issues without being on-site.
What is managed IT?
Instead of calling someone only when something breaks, a managed IT provider takes ongoing responsibility for your technology: monitoring, updates, security, backups, and support, usually for a predictable monthly price.
Do you work with Macs as well as Windows?
Yes. Our remote-help tool runs on both Windows and Mac. See remote support.
Pricing
How does pricing work?
We offer flat-rate managed plans with transparent pricing and no hidden fees. Your price depends on the number of people, devices, and systems we support, so we quote it after a short assessment.
Why don't you list prices on the site?
Every office is different. A fair quote depends on what you have and what you need, so we look first and then give you one clear number.
Is the initial consultation free?
Yes. Your initial consultation is free. We talk through what is going on, look at your setup, and give you one clear quote with no obligation.
Security
We already have antivirus. Isn't that enough?
Antivirus is one layer. Modern attacks often start with a phishing email, a stolen password, or an unpatched system. We add firewalls, endpoint detection and response, intrusion detection, patching, backups, and training so there's more than one line of defense.
What should I do if I think we've been hacked or hit with ransomware?
Disconnect the affected computer from the network (unplug the cable or turn off Wi-Fi), don't pay anything, and call us right away at (850) 409-8886. Write down anything you saw on screen.
Do you train employees?
Yes. We run plain-language training for non-technical staff on phishing emails, suspicious links, and social-engineering scams, plus phishing simulations. Learn more.
Are backups encrypted?
Yes. Our backup solutions are automated and encrypted, with a disaster recovery plan to get operations back. Learn more.
Support
How do I get help when something breaks?
Call (850) 409-8886 or email info@sksolutions.us. If we need to see your screen, we'll walk you through the remote-help download.
How does remote support work?
You download the Splashtop SOS app from our remote support page, run it, and read us the session code. We connect, fix the problem, and the session ends when you close the app. Step-by-step guide.
Can you help with Wi-Fi and networking?
Yes. We design, install, and manage networks, including Wi-Fi 6/7, VPN, and SD-WAN. Learn more.
Still have a question?
Call, email, or request a free initial consultation. A sentence about what's going on is plenty to get started.